CONTRACT STILL NOT CANCELLED, NO RESPONSE TO EMAIL

I called 8TA and spoke to a female consultant, below is her email address and she requested that I email her with the supporting documentation.<br> <br> I did so and sent the below email along with the attachment and to date have received no response.<br> <br> I sent a follow up email on the 01.12.2015 and still nothing.<br> <br> This billing issue has been since Feb 2014 when we went into the 8TA store at the Glen to cancel the contracts.<br> <br> Date: Thu, Nov 26, 2015 at 9:36 AM<br> Subject: Cancellations of contracts <br> To: [Email Removed]<br> <br> Good Day<br> <br> As per our telephonic conversation, my husband, went into the 8ta store at the Glen on the 02.02.2014 to cancel both the above mentioned contracts.<br> <br> Please find attached document as requested.<br> <br> Till date we are still paying for the one line.<br> <br> Please could you get this resolved and please may I request as well that we get refunded for the months that we have paid for, when the contract should have been in cancelled status.<br> <br> Thank you in advance for treating this as an urgent matter, kindly reply to all with the relevant feedback<br> <br> Kind Regards <br> Nequita