Contract still not cancelled, almost a year now

<p>I went into an 8ta branch on the 11.10.2015 in Clearwater Mall and received a refernce number # ********** 3 for account ********** 988, I have called the contact office a few times on follow up. The last calli made on the 11 August 2016 i was told they could not find my log number anywhere on the system. I was also informed that the call would be sent to the last agent who assisted me and would be resolved by the end of that week. No one has contacted me in any way to follow up.</p> <p> </p> <p>My last contact when the call could be placed was with a Tumisang Mogoshane on the 20 July 2016. I was told there would be a 2nd note done and this would then lead to an escalation in the call. I have received nothing to date. The last time i tried to cancel my telkom account it took almost a year, how is it that i cancelled by Telkom and 8ta on the same day and i am now still waiting for the 8ta account to be cancelled.</p> <p> </p> <p>This borders on theft and *****, i have half a mind to log a case with the police. Keep taking my money for a service i do not need or want!!!!</p> <p> </p> <p>I would appreciate this to be resolved with immediate effect.</p> <p> </p> <p> </p> <p> </p> <p> </p>