Contract still not cancelled after two months

<p>I sent in a request on the 4 January 2017 to have my contract cancelled and to be converted to prepaid. </p> <p> </p> <p>It is now two months later and I am still being charged for a smart plan 50.</p> <p> </p> <p>I have two contracts with Telkom and would still like to keep the one but I requested mine to be cancelled.</p> <p> </p> <p>I refuse to pay for the smart plan 50 because I did not request to continue with it and wanted my number to be converted to prepaid.</p> <p> </p> <p>The Telkom deals are good but their customer service truly sucks. </p>