Contract still not Cancelled!

On 10 January I cancelled my Telkom Mobile contract in store(Witbank, Highveld Mall). I was given a reference number and was told we were done, I can contact the call centre to ensure that everything has been sorted.<br> <br> On 25 January I contacted the call centre, they said that someone will contact me to finalize everything, they were unable to help me, also no one could tell me what the outstanding balance was on settling the contract.<br> <br> It has now been 10 days since I've spoken to your call centre and still no feedback from them... SORT THIS OUT PLEASE!