Contract still not cancelled!

Good day,<br> <br> I logged a complaint a while back and received the response below from Telkom:<br> <br> Hello kvs,<br> <br> We sincerely apologize for the delay.<br> <br> Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is SM167750<br> <br> Regards, <br> Ntokozo<br> Telkom Social Media Team <br> [Email Removed]<br> <br> This is a simple request for a cancellation and I fail to see why it has still not been done. My debit order has gone off again this month. <br> I would really appreciate a response.<br> Regards.<br> Katinka.