Contract still not cancelled 3 months later

Telkom ref ********** 8 I submitted my cancellation of my mobile contract end of October via the telkom website. Received a ref number once done. When i went to do my new cotract with Vodacom and port my number i was informed that my cancellation was never processed. I then went into the telkom store did the cancelaation and emailed the form to telkom on the 2nd of December. I receiced a ref number for the camcellation that stated i have to wait 30 days even thou telkom was at fault for not processing my cancellations at the end of october. I received an sms stating my case is now closed on the 29th December which means my cancellation is now complete. On the 2nd of january i realised that my contract is still active i phoned the customer care line and was informed that the agent closed my case on the 29th december but never cancelled my contract. I was informed that they would mail the agent and have it done asap. 2 days later following up everyday i just get the same answer no feedback from the agent and they cannot do anything.

Apualing DO NOT DO BUSINESS WITH TELKOM THERE ARE MANY OTHER PROVIDERS. O AND NO FEEDBACK YET AND COTRACT STILL ACTIVE