LB
Leon B

1 reviews | Active since Jul 2015

25 Jul 2015, 20:56

Contract still not cancelled

MSISDN *** (contract sim)<br> case no.: ***8<br> <br> CONTACT ME ON *** OR ***<br> <br> My contract of 24 months is still active and I'm still being billed even though I had filled in a cancellation form on 26 February 2015. This contract is paid up in full and I do not have any further interest in the service. I have also not received any calls from customer service and only emails that state that I cannot be reached by my contact numbers. I have spoken to Lyle at the Tygervalley branch numerous times and yet the problem still persists. I am very unhappy and frustrated by the manner this issue is being handled. I wish for the issue to be resolved promptly otherwise I will need to resort to taking legal action. I have asked my bank to reverse the ******** deductions and put in a stop order but the stop order has been over ridden and 3 months of ******** bills has been deducted today the 25th July 2015. Telkom mobile's customer service is beyond pathetic and useless. I have wasted hours of my time and effort to no resolve. My first bill was for the end of April 2013 and logically the last bill should have been the end of April 2015. I'm still being billed.

0
Replies (1)
Telkom
Telkom's reply25 Jul 2015, 21:12
Official
Hello LCBritz,

Apologies for the frustration experienced, we will get our mobile team to investigate your query.

Your reference number is SM128465

Regards
Hilary
Telkom Social Media Team