Contract still not canceled

Item: Telkom
Rating: 1
Author: Themba L

Hi About a month ago I sent in my cancellation form to cancel my LTE contract with Telkom. To this day, my contract hasn’t been canceled and my debit order still goes through. No one from Telkom has called to finalize my cancellation. The store employees say they cannot help only Telkom Head Office can help. Please can you terminate my contract as I haven’t been the LTE. Thanks

Looking forward to your urgent response.

Helpful (0)

Replies (2)

Telkom's replyOfficial

11 Jan 2018, 15:04

Hi LNGSHA,

Thank you for making contact with us.

Please accept our sincere apologies on the inconvenience caused and the delayed response.

Kindly forward us the cancellation form at *** we will assist further.

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom's reply11 Jan 2018, 15:04

Official

Hi LNGSHA,

Thank you for making contact with us.

Please accept our sincere apologies on the inconvenience caused and the delayed response.

Kindly forward us the cancellation form at *** we will assist further.

Regards
Launa
Telkom Social Media Team

Best regards,

Themba L's updateReviewer Update

21 Feb 2018, 17:43

Hi, The email provided does not work. Is there no other email I can send it to or a direct like I can use. It’s been more than 2 months since I submitted my cancellation forms but nothing has been done by Telkom. Please can you action urgently.

Themba L's update21 Feb 2018, 17:43

Reviewer Update