CONTRACT STILL HASENT BEEN CANCELLED AFTER COUNTLESS ATTEMPTS

<p>Telkom Call Center and its cancelation department might as well not even exist. </p> <p>Upon trying to cancel an existing contract (under my husband’s name) this is what my husband and I have encountered: </p> <p>Our initial 'Consumer request for contract service cancelation' form was mysteriously lost at Forest Hill Mall Telkom mobile store. There is thus no record of our initial attempt to cancel our contract (effect as at beginning August) but I feel it’s still worth mentioning that our first attempt to CANCEL the contract was done on 04 July 2016.</p> <p>Once we realised that the contract had not cancelled (because the data had reset on the device) we went to the store on the 01 August 2016 to fill in yet another form - you can find this attached as a picture to this review.</p> <p>We were then told that the cancelation had been resent but with a request to cancel the contract with immediate effect. The consultant did this as he remembered our initial attempt to cancel the contract and could not explain why the contract had not yet been cancelled. We were instructed to call the call centre to confirm that the contract has indeed been cancelled within 48 hours.</p> <p>Upon doing that it was found that the instruction given by the consultant which we saw at forest hill mall was not followed through. The contract had not been 'immediately' cancelled and the consultant which we spoke to over the phone advised that it would take at least 21 working days and that the cancelation department would call us.</p> <p>Needless to say at the end of August we were yet again billed for the contract.... we called the call centre again (pointless). We were told that the contract should have been cancelled and that the problem has been escalated.... and that we will be contacted by the cancellation department. We preceded to hear that from a few consultants a number of times. The quarry may have well have been escalated to the moon.</p> <p>My husband has received approximately 4 phone calls from people offering him upgrades for this contract. Yet nobody has called him regarding the cancelation despite our countless efforts</p> <p>Today was the last time that we spoke to a consultant first after being cut off I called back and spoke to a second consultant. Only to find that she has got nothing new to say. After approximately the 5th time of hearing that my problem will be escalated... and that ONCE the contract had been cancelled I could then request a refund knowing very well that come month end we are going to be billed YET AGAIN!!!!!</p> <p>I asked to speak to the manager (Ayanda) for which I was asked to hold, and then told I would receive a call back... I refused a call back knowing FOR SURE that I would not be called back I instead insisted once again to speak to the manager for which I preceded to hold for 55 MINUTES only to be cut off and as I expected I was not called back. </p> <p> </p>