CONTRACT SOLD WHICH DID NOT EXIST

I SIGNED A CONTRACT AT TELKOM MOBILE SHOP ON THE 29TH OF MARCH 2016 FOR A SMART PLAN 100 SIM ONLY ( WHICH WAS FOR 1 GIG DATA AND 100 MIN ON CONTRACT. ) R99 PER MONTH FOR 24 MONTHS. AFTER EVERYTHING WAS COMPLETED, WHICH TOOK SOME TIME! WE LEFT. MY DAUGHTER NOTICED THAT THE DATA WAS USED UP ALREADY OF WHICH SHE DID NOT USE ANYTHING! WE WENT BACK TO THE SHOP ON THE 4TH OF APRIL TO FIND OUT WHY SHE DOES NOT HAVE 1 GIG ANYMORE. SHE TOLD US SHE WILL CONTACT US AS CUSTOMER CARE TOOK TOO LONG TO ANSWER. ON THE 6TH OF APRIL SHE INFORMED US THE PRODUCT WAS NOT AVAILABLE AND THAT IS WHY MY DAUGHTER ONLY GOT 100 MG I.S.O. 1 GIG IF SHE COULD SELL US SOMETHING ELSE. I SAID NO AND SHE SAID I WILL HAVE TO GO BACK TO THEIR MOBILE SHOP TO CANCEL THE CONTRACT. I DID GO BACK ON THE FRIDAY AND SPENT ABOUT HOUR AND A HALF TRYING TO TALK TO TWO CONSULTANTS AT CUSTOMER CARE TO GET THEM TO CANCEL THE PRODUCT. THE FIRST TIME I WAS CUT OFF AND THE SECOND TIME I HAD TO SPEAK TO ANOTHER CONSULTANT AND EXPLAIN EVERYTHING AGAIN. THALIA SAID THAT THE CONTRACT WILL TAKE 3 TO 4 WEEKS TO CANCEL AND IF THE DEBIT ORDER DOES GO OFF FROM MY BANK ACCOUNT I JUST HAVE TO TELL HER. WHY 3 TO 4 WEEKS!!