1 reviews | Active since Aug 2014
Contract sold incorrectly
I got a call from Lucia late July regarding an unbeatable 10gig wifi offer for R100.00 a month which included a tablet. She emphasised alot on the 10gig available Wi-Fi (which was the main reason i took the contract), the R100.00 a month and the tablet. I repeatedly confirmed on the 10gig Wi-Fi for R100.00 as it was an offer too good to be true (a friend of mine has something similar for 5gig data at Telkom Mobile as well for the same amount). Upon recieving and connecting and trying to figure out the funtionality of this contract i went through the 500mb data within an hour. To my horror after signing for this 24 month contract and exceeded the 7 day cancellation policy I now find I only have 500mb of data and Wi-Fi - only accessible if I sit at a hotspot !!!!, explained to me by Martin - Lucias Supervisor (Who mentioned that Lucia did not explain this to me properly). This is not what I was advised and this is not what I am looking for!!!!. I am now charged R173.63 for a R99.00 contract of which I was only now advised of a capping on the 500mb. It now appears I was conned into a contract I dont want.
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM138650
Kind Regards
Zulfah
Telkom Social Media Team
Best regards,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM138650
Kind Regards
Zulfah
Telkom Social Media Team
Best regards,
