Contract Simcard

I app**** for a contract data sim card on 2015/11/14. I was told I would have to wait for about 48 hours to find out whether I've been approved.<br> <br> 48 hours came and went, my sim card wasn't working and I didn't receive a call from Telkom informing me what had happened. <br> So I decided to visit the store 36 hours after the 48-hour deadline where I was told my case had been terminated due to a misunderstanding between the approval department and the lady that was assisting me. Had I not visited the store, I wouldn't have even known the case was terminated. <br> After apologising, the consultant then informed me my case would be resolved by 2015/11/21.<br> TODAY IS 2015/11/24 AND MY CASE IS STILL UNRESOLVED. <br> <br> I've taken the matter up with their twitter account, but they too are now ignoring my DMs after saying they would look into the matter. <br> <br> This has been an extremely disappointing experience for a first time customer. I can't even call Telkom Eastgate to find out what's happening as I was told they don't answer inbound calls there.<br> <br> Absolutely pathetic.