Contract SIM card not activated after 5 days

I have app**** for LTE router 30 gig online on the 15 Feb 2019 with Telkom Mobile. the delivery took more than 7 working days to arrive after been taken from pillar to post at CourierIT. after the delivery of the router 28 Feb 2019 I contacted telkom to activate the SIM card. I was told to wait for 72 hours for activation. 72 hour lapsed and I called again they said they have to escalate the matter i should wait for another 72 hours. within 24 hours i received an email saying that the matter has been resolved. on the 5th March 2019, i called Telkom again to inform them that I'm still not connected even now.

This delay has cost me a lot as i needed this router for my studies. what kind of service is this which Telkom is offering? If this matter is not resolved today 06 March 19 please come fetch your router and sim card.