BR
Ben R
1 reviews | Active since Jul 2011
12 Oct 2015, 11:17
Contract signed 4 months ago & no explora received
I app**** for the promotion for R699 Do Premium 10 mbit/s on 13 June 2015 in time to qualify for a free DSTV Explora and ADSL modem at the Fourways Crossing Telkom Shop . Only upon completing the application and signing the form, did they tell me that there are no DSTV Explora's available. I did get the modem though.<br> <br> As far as the Explora is concerned, after numerous calls to customer services (promising to \escalate"the issue) and visits to multiple Telkom stores (the branch manager at fourways crossing always seems to be \""unavailable\"")"
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Telkom's replyOfficial
12 Oct 2015, 12:47Hello raffrayb,
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM139769
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM139769
Regards
Luleka
Telkom Social Media Team
Telkom's reply12 Oct 2015, 12:47
Official
Hello raffrayb,
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM139769
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM139769
Regards
Luleka
Telkom Social Media Team