SR
Sivananda R

1 reviews | Active since Apr 2011

02 Feb 2015, 11:29

Contract should have been terminated after 24 Mont

Hi,<br> <br> I am utterly disappointed with telkom 8ta. I had a contract for 24 Months and had went to the store a Month prior to my contract End Date and cancelled my Contract. I was billed thereafter which i was Upset about and called the Help desk I informed them that I had cancelled my contract and asked why I was still being charged. I was informed the Matter would be handled. The next month I was debited again, My contract that I had taken was for R200.00 pm I had two contracts for R100.00 each. I was being billed over R300.00 and was Upset. The Helpdesk Informed me the Matter would be handled again. I called my bank and did a reversal on the amount. Yesterday I went to take a new cell contract and was informed that I was listed in Transunion. I found out today it was Telkom who had put me on Transunion. Now i sure you can understand how upset I am.

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Replies (1)
Telkom
Telkom's reply03 Feb 2015, 11:04
Official
Hello Lesley333,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM85371

Regards
Luleka Kewana
Telkom Social Media Team