Contract Settlement Letter

<p>I contacted 8ta (081 180) on the 01st August 2016 to advise them that I would like a settlement letter for one of my contracts as my phone was ******. They're assisted to blacklist the phone the day before. However further to that they're advised me someone will contact me and email me a settlement letter in 48 to 72 Hours. Its now 240 hours. I keep calling the call centre who cannot assist me or put me through to the billing department to assist me further.</p> <p>What does one need to do to get professional service from them. When taking out a contract everything is perfect but when trying to cancel one and get assistance or service. It seems impossible. 10 Days later.</p>