KM
Karabo M

1 reviews | Active since Apr 2017

20 Apr 2017, 09:03

Contract *******

<p>I signed for a contract speacial for 15gig day and night server that was R150 and somthing funny happend on my second month witht the contract. On the 15 gig 5 gig is for during the day that is from 7am to 2am right,so on the first i got my data that is 15gig and was using the 5 gig from the 1st of April but then to my surprise on the 10th of April my 5gig was deplited i mean who finishes 5gig between 10days so i called Telkom complaining about it and i was told i have used 1gig in a day which i didnt believe is possible because the wifi router is not on the whole day i switch it off when i get to work. So the first lady i spoke to from telkonm said she will email me proof of my data usage even today am still waiting. So i ****ed and i went to the store on the 17th of April and i was transfered to talk to someone at telkom billing center and she told me i used my data for 10days and she will send me proof of my data usage and still waiting for it i so want to cancel this contract am fine with Tlkom ******* tendencies. *ANGRY*</p>

0
Replies (2)
Telkom
Telkom's reply20 Apr 2017, 15:52
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply21 Apr 2017, 10:54
Official

Good Morning Karabo ,

We have sent your an email with your data usage report.

Regards,

Busi

Telkom Social Media Team

Best regards,