MN
Mxolisi N

1 reviews | Active since Jun 2016

22 Jun 2016, 08:50

Contract rip-off

<p>In november i took out a closed contract for huawei P8 lite for an agreed amount of R149 per month, i also asked for no additional allowance on my data and minutes as i can not afford to pay more than the agreed amount of R149, all was well for thwe first few months, for the last 3 months my installement increased tonR349 which is more than twice contract amount agreed amount, every month i have to query and be promised its now sorted will be reversed and now its 3 months hearing the same thing, worst part when i call i am not the only one complaining about this even the facebook page is evidence, for 3 months have been paying 349 instead of 149 as agreed. They claim i agrred to additionals charges which i did not, if i agreed kindly prove this as all calls are recorder</p>

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Replies (1)
Telkom
Telkom's reply23 Jun 2016, 10:24
Official

HI mxizzle

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered line owner when possible.Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.


Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,