Contract Review - Telkom

My debit order for the month of March 2021 failed, as I got paid late, so my service was automatically suspended. I then made a manual payment, which took about a week to reflect. The service was then reinstated.

I was unaware that I had to call and instruct them to reinstate my monthly debit order thereafter, so April's payment did not go off, which resulted in my account falling into arrears AGAIN!

I went ahead and made a manual payment on 07.04.2021, today is the 15th of April and my service still has not been reinstated. I have called the 10210 number, got through to the landline billing department, was told to contact 081 187. But when i call that number, it asks for a unique authentication code???!!! I have no idea what that is or where to get that from!

I am really irate. I've been without a service for 2 weeks now and I simply cannot get ahold of the cellphone contract billing department! Why is it so difficult to query an account? I am a paying customer and don't deserve such poor service.