DE
Donovan E
1 reviews | Active since Mar 2011
08 Feb 2016, 08:09
Contract renewal issues
Well after trying to renew my contract last year November on a LTI 10gig option I still am not able to upgrade my contract. I was at the Telkom store Saturday and still nothing can be done.<br> I was told that I have a contract for 61 months. Well I have never heard anything like that before.<br> The person helping me was so surprised and was not able to help.<br> I have had a person from Telkom contact me a few times but still no joy.<br> I was also told that the contract ended in 2014 so I am going to cancel this and will not upgrade if this is not sorted out this week. I will use another provider.<br> <br>
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Telkom's replyOfficial
08 Feb 2016, 09:13Hello Donno007,
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM197974.
A consultant from our mobile team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM197974.
A consultant from our mobile team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Best regards,
Telkom's reply08 Feb 2016, 09:13
Official
Hello Donno007,
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM197974.
A consultant from our mobile team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM197974.
A consultant from our mobile team will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Best regards,