RC
Riaan C

1 reviews | Active since Jan 2016

07 Jan 2016, 11:15

Contract Renewal.

I Phoned Telkom Mobile in October 2015 regarding my contract reaching its maturity date 22 November 2015. they told me when it reaches that date i should just phone in and tel them not to continue. i found this very strange and got advised the one needs to give them 30 days notice of canceling a contract. i then phoned them again , they advised me to complete a cancelation form and send it to them. I read through the terms and conditions that i signed on acceptance of this contract and found that i only have to give them notice that i do not want to extend my contract with any term. in failing to do this they can extend my contract and will then go onto a month to month contract. When this happens i must then give them 30 days notice to cancel my contract. i sent a mai on the 17th of November 2015l with a copy of my ID and a cancelation form just for incase to the cancelation department requesting not to extend my contract by any term and that it must end on the maturity date. This did not happen and went on into december 2015 To date no one has contacted me to sort this out and i will not be paying for this Time wasting of telkom<br> <br> I would not recommend them to anyone I'm Disgusted

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Replies (1)
Telkom
Telkom's reply07 Jan 2016, 15:04
Official
Hello Riaan.Coetzee,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM184540
Regards
Luleka
Telkom Social Media Team