Contract renewal

I renewed my Telkom contract at the end of June, In July I received my billing which had addition internet bundle on my account, I raised a case with Telkom to assist with crediting the extra amount on my account, it is now the end of the month and I am still waiting for the backopffice guys to credit me back. case is still under investigation<br> <br> Very POOR service and no attention to detail also lack of customer service<br> My Telkom case ref is ***5<br> <br> Your urgent attention is required, please contact me ***<br>