contract problem's

good day. my name is Mr Rodney Coetzee from South Beach Durban. I arrived back to into Durban in the beginning of December and proceed to find out about why my data from Telkom was not working. I found out my contract sum card was not working but my data was not sent to me. I started phoning Telkom, I found out they never received R99.00 for November and December. I sent the first payment on the 3/12 then again on the 9/12. after many phonecalls to Telkom and getting no joy from them I ended up going to Telkom in Durban and showing them the two deposits on the 3/12 and 9/12. they had their accounts Dept phone me and tell me I have to pay an extra R202.00 for penelties. I am a 73 yr old man on a Government pension. Tafta takes most of my money and give me R401 of my money for the month. I don't have any money until next month to pay the penelty and I won't get my data until then. I have been battling to get some help from Telkom from the beginning of December so why is the penelty so high. my contact no is *** email address is *** and home address is John Conradie home room 606 in 16 Prince St South Beach.