Contract Phone stopped for more than 2 weeks.

I am so disappointed with Telkom, i have a contract with them and my debit was returned by the bank last month (November) so they then stopped my data and airtime in the middle of the month which is understandable, now they double debited me on 30/11/2015 and advised me it will take 5 working days for my phone to function again and for my data and airtime to be loaded back in my phone. 5 days went by and my phone was still blocked, i went to the store in Sandton and they said my account was submitted to debt collections, they told me to call debt collections i did and was told to go back to the store..... all these ppl where sending me back and forth as though they dont knw how to help me, i submitted my bank statement at the store in Sandton as proof that my debit went through successfully, i did everything they asked but my phone is still blocked.<br> i went back to the store yesterday (08/12/2015) for them to unblock my phone and to my surprise they now told me that i have to wait for another 7 working days for the payment that was received by debt collections to reflect on Telkom systems..... The WORST thing is that i cant make outgoing calls, i cant even send a please call.