Contract Phone number issues

<p>I recently went in to your festival mall branch to acquire a contract for a new phone. I specifically noted that I would like to keep my existing Telkom mobile number and make that the number linked to the new contract.</p> <p>I collected my new phone on Wednesday 20 July and to my surprise, upon collection, I received a new phone number.</p> <p>I then asked about my number and was told because of the error I would be contacted by Friday 22 July of which I wasn't. I proceeded to go to the nearest Telkom store close to me, which is Southgate mall and was told there that I have to go to the original store where I got the phone.</p> <p>Now here is my frustration, I will not be in Kempton Park for a month, so does that mean that I have to wait for that long before a mistake (which is not of my fault) to be rectified?</p> <p>Secondly, why have a vast number of branches if you cannot assist customers with any queries at whatever branch the customer visits?</p> <p>I have to carry two phones now and I'm really irritated and not willing to go back to festival mall to fix this.</p> <p>Kindly Advise what the next step is as the number stated online for the festival mall Telkom branch does not work either.</p> <p>From an irritated customer</p>