Contract penalties and poor service - Telkom LTE A 50gb

<p>I submitted cancellation of my Telkom LTE-A service yesterday. As per usual Telkom fashion, they do not confirm receipt of my cancellation form.</p> <p>The reason I took the 50gb package was that I wanted to switch over to the uncapped LTE when I spot was available.</p> <p>Throughout numerous enquiries on the web - No feedback if there was availability in my suburb.</p> <p> </p> <p>Since the start I have had many issues with this service, namely:</p> <p>*My package was delivered with no simcard and I had to wait a few days and esculate this issue before it was solved.</p> <p>*When I wanted to upgrade to a 100gb package, I got told to wait for 3 months into my contract.</p> <p>* The speed I was getting was atrocious - less than 1mb per second. In fact I sent a complaint about 2 weeks ago (CN: ********** 2) and I have not received any feedback to this day</p> <p>* There was no fibre in my area which led me to LTE. I have now just learnt that fibre is being installed at the end of Feb.</p> <p>* My worst issue is the fact that if you cancel a contract they expect you to pay as penalty THE FULL VALUE of the 2 yeat contract. This equates to R14679 to cancel an agreement. Even if I switch to their own FIBRE product at a higher cost and return their router, they still want to penalize me.</p> <p> </p> <p>According to the consumer protection act, I may be entitiled to a fair and reasonable termination cost, however Telkom feels otherwise.</p> <p> </p> <p>I post this as a warning to everyone even thinking of using a fixed term agreement with Telkom. They are just there to SUCK your money for as long as possible.</p> <p>If they do not assist me with an amnicable solution to this issue, I will lodge a formal complaint with the Consumer Protection Council and I will make sure that I never have direct dealings with Telkom again & will push my friends and colleagues to do the same.</p> <p> </p>