Contract Number not Migrated to Prepaid

I signed up for a 24month contract with Telkom. January 13th 2022 was my 24th month. In December 2021 I called to cancel since one needs to give company a 30day notice. After the cancellation took place, on th 14th of January I notice I had no network (Emergency Calls Only). Upon calling Telkom to enquire why that is, to my surprise I was then told that my number was cancelled. / I am confused as I am in the same industry and know that when a customer cancels their contract the number is migrated to Prepaid. I was then told to go to any Telkom Store to reistate the number. I went to Tekom Southgate (since its close to me). Upon my arrival I was told their systems were offline. I then requested to be assisted when their back online (to leave my details). I was then informed that they will not do that as I need to be present. I informed the lady that as per POPIA I am giving consent for her to access my profile and fix the issue...She refused. Now I am battling to get the number. Telkom has left a sour taste in my mouth with this experience.