Contract number not existing

I did not pay my telkom mobile for about 3 months the number was suspended which i understand. but I have made the full payment of the outstanding balance on the 29 January 2019. I called the call center and the call centre consultant said that the money is reflecting but my service has not yet been restored. I have logged on to the online portal and the number is not there. Which does not make sense because it is a contract number. This really ****es me off because the service has to be reconnect when the funds are in their account. I have a feeling that they have removed the number completely which is *********** because it is a contract number and not prepaid. I don't want to hear no **** about having to pay extra costs because they have been adding extra fees already. Telkom accounts are useless and are just trying to collect funds because of all the *******ion