Contract not Cancelled on Request

<p>After various attempts I still have not been assisted with my dispute. I would appreciate your assistance in this regard.</p> <p>I received a sms from Telkom during August 2016, stating that I am due for an upgrade on the above mentioned number which expires 12 September 2016. On 25 August 2016 at approximately 13h30 I visited the Telkom Alberton City branch. My request was to upgrade to a cellphone contract after which the consultant advised that I am not able to upgrade to a voice package from a data package. I then asked him for advice on how to be able to get a voice contract. He then advised that I should cancel the data contract and take out a new contract. He went onto his system and informed me that my contract has been cancelled.</p> <p>As I could not yet decide which contract I wanted to take out, I told him I will browse around and return to the store for the new contract. I then left the store, being under the impression that my contract has been cancelled.</p> <p>In the meantime I then made my decision and took out a new contract, to replace the contract I cancelled. I took out the contract for ********** .</p> <p>I then received my September 2016 Telkom Statement where I noted that I have been charged for this contract, which have been cancelled according to my knowledge. </p> <p>Not only was I billed for the part of September after the expiry of my contract (R243.60) but I was also billed for October 2016 at a higher charge (R505.00) where I normally paid R249.00 for this contract. This is unacceptable.</p> <p>I have made numerous attempts to have this query resolved, but to no avail.</p> <p>On 06/10/2016 I contacted the Telkom Call Centre where I spoke to Thembeka Myeza. She asked for my Cancellation form, which I was surprised at. I received no cancellation form on the day I went to the store to cancel my contract.</p> <p>On 15/10/2016 I went back to Telkom Alberton City to request the cancellation form. I was then asked to complete a form of which I asked for a copy. But this still does not resolve my issue, the contract was cancelled prior to this. The consultant said he cannot assist me and I need to contact the Call Centre to resolve my account query.</p> <p>I then contacted the Call Centre again and spoke to Sifiso Radebe where my call was ended.</p> <p> </p> <p>On 31/10/2016 I contacted the Call Centre again and requested to speak to a supervisor or manager. My details was taken and I was told that my call will be returned. I have until today not received any call.</p> <p>I then again returned to the Telkom store to request video footage to prove that I was there on that day to cancel the contract. The store manager, Dindie, advised that they only keep footage for one month and they are not able to assist me.</p> <p> </p>