Contract not cancelled even after 6 months

Good Day

We have tried to cancel our Telkom Subscription since April this year. We first proceeded to request a cancellation of our ADSL bundle which was cancelled (we received email and sms confirmation) and then someone decided to re-open the ADSL line - we received numerous messages thanking us for reopening the line and a technician came out to check that the line was working - without it being cancelled as we originally requested.

We tried to continue with the cancellation of our landline. We sent the formal cancellation requests numerous times (since each time we went into a branch, no one could help us and when we left our numbers for someone to phone, no one ever did). My wife received an email from the cancellation department that the cancellation was going to be done, but we still being charged (the last charge happening in Oct this year - after we requested it to be cancelled so many times already).

I put a complaint on Hello Peter and received a response by someone called Bronwyn requesting reference numbers, I provided all those reference numbers and nothing happened.

We have tried to email the cancellation department and get a message back that their mailbox is full.

How are we supposed to get something so simple to be processed properly? I cannot understand how this is not working.

Regards Yudesh