1 reviews | Active since Feb 2017

22 Feb 2017, 16:06

Contract not cancelled and still billed

<p>I cancelled a Smarthome basic contract in November which expired in December 1 month notice.I then converted to ADSL home internet and carried on like this.My line was now cut cause of the bill that piled up and my account now almost R2000 in arrears.I went to the Telkom Store in Mosselbay and only found no cancellation was done.I then submitted a dispute and only to find 52 hours later still no dispute was logged.I now sit with a cut line and no dispute to fall back on...Tekom you are worst than a State of the nation address.I need Pieter Steenhuise on this one you idiotric business.Customer: ********** 051</p>

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Replies (1)
's update24 Feb 2017, 06:53
Reviewer Update

HI There

I sent you all the requested documents hope it helps this time cause Telkom is useless in service provision at the moment.They refferred me to Telkom Retention even the number they supp**** was incorrect.