Contract not cancelled

On the 4/1/16 I emailed the telkom cancellations department my completed cancellation form plus a copy of my ID. I received an automated response to my mail. I then received a message to call them which I did twice with no response. I now phone a month later to find out why it is not cancelled only to be told that it is not cancelled because i did not speak to the consultant after they left a message on my phone, I tried to call them back twice with no reply. I now have a case number ***1 where i am told it may take 21 days for somebody to call me. I will not be paying any account past the 4th Feb when my cancellation was supposed to be done. I do suggest a supervisor calls me immediately so that you do not incur any costs of calls and data on a phone that was supposed to be pay as you go from today.<br>