Contract not being cancelled - Acc ***

This is probably that third complaint I am writing about Telkom. I ask for assistance with something and keep waiting and waiting, but no one is willing to do their job...

My cell phone contract was supposed to have ended in 2017. Apparently, even though I signed a fixed term contract for 24 months, it is still my responsibility to send a cancellation request. I sent a cancellation request in October 2017 requesting that the contract end and my number be kept on prepaid. No one has actioned anything. I have called several times thereafter requesting the cancellation to be done. I keep getting told that the matter will be escalated, however when I call again to follow up I find out that the agent that I spoke to has not done anything.

I am now being billed every month for something I requested to be cancelled!!!!!!! I then get told that I am paying for a service that I am using. What *******! Exactly how is it fair that I am paying for something that I asked several times to be cancelled????

I honestly do not have time to keep running after people for months to make sure that they do what is asked. As I mentioned, people keep telling me that they will escalate my request for cancellation, only to find out when I follow up there was nothing done. I cannot be sure that anyone is ever going to assist me.

I am so sick of Telkom and their unprofessional staff. It is not the first time I am having a problem and have a need to send a complaint.