1 reviews | Active since Jun 2015
Contract no ported to another network,*****,!!!!!!
Good day,,<br> On the 9june 2015 I called someone with my cellular phone which is on contract with telkom,only to find out that my number has changed.i then immediately called the call centre for telkom and asked what the problem was and was told to go into a store.so I did this,went to gateway telkom,and they said that my number was ported,I then said that I did not give my consent or request a port.<br> They then requested my number to revert back to the old number,this didn't happen by24 hours so I went back into the store,telkom gateway.spoke to assistant at counter and was told that system still shows a port and I should be patient.<br> So I waited another day,still didn't happen,I now have a new contract number.so I called the call centre and asked to speak to a manager,spoke to lucanna,who said that mtn ported my number out and I need to go to mtn and request a port back!!<br> I did this,mtn has been mailed to request a port back.its now the 13june2015,my number was *******ly ported by mtn.<br> I can't understand how telkom,where my contract lies allowed mtn to port my cell no?<br> I am still awaiting my number to return to me.no in question is***<br>
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Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM117853
Regards
Narriman Lalla
Telkom Social Media Team
