CONTRACT NEEDS TO BE CANCELLED

I took out a contract for a mobile LTE Router on 20 August 2015. My sim card does not work in the area in which I reside yet it works when I am 10 kms away from my residence. I currently have another contract with Telkom Mobile which is working perfectly well. The consultant who had assisted me has contacted your HO and I have logged a fault with your Call Centre over a month ago. To date I have received no response from the fault logged. The consultant who had assisted me at your Shelly Centre Store has requested that the contract is cancelled as I have been unable to use it. He is now on leave and his supervisor has not called me back after I had spoken to him last week. I am hoping that this speeds up the cancellation of my contract as I have now taken out another data contract with another service provider.