1 reviews | Active since Jun 2016

25 Apr 2017, 16:20

Contract migration

<p>I have an 36 month LTE contract with Telkom Mobile, I wanted to migrate to a higher contract. The call center informed me that I can migrate but that can be done at the branch, at Potchefstroom branch I was informed that I cannot migrate as I have a 36 month contract and all the contracts that can give me what I want are 24 months. I found this to be unreasonable and called the call center again and they insisted the period has nothing to do with the matter as I am entitled to migrate.</p> <p>Now considering cancelling the contract and I am told I have to pay the remaining installments for data I haven't received yet</p>

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Replies (2)
Telkom
Telkom's reply26 Apr 2017, 09:02
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply27 Apr 2017, 04:22
Official
Good Morning The migrate is only done at the Store, we apologise for the inconvenience. Kind regards Sikelelwa Telkom Social Media Team

Best regards,