Contract migration
<p>I have an 36 month LTE contract with Telkom Mobile, I wanted to migrate to a higher contract. The call center informed me that I can migrate but that can be done at the branch, at Potchefstroom branch I was informed that I cannot migrate as I have a 36 month contract and all the contracts that can give me what I want are 24 months. I found this to be unreasonable and called the call center again and they insisted the period has nothing to do with the matter as I am entitled to migrate.</p> <p>Now considering cancelling the contract and I am told I have to pay the remaining installments for data I haven't received yet...this obviously in violation of the CPA...</p>
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
11 Jun 2016, 15:07
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up on
investigation and provide feedback soonest. Should you need to contact us, please do so via email:
***
***
Regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply11 Jun 2016, 15:07
Official
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up on
investigation and provide feedback soonest. Should you need to contact us, please do so via email:
***
***
Regards
Yazied
Telkom Social Media Team
Best regards,
's updateReviewer Update
20 Jul 2016, 17:35So a few days later someone contacted me from their social media team, and said they can migrate the contract and they will hand it over to their upgrade department. Now more than a month later and still no communication from their side, this is absolutely pathetic and has forced my hand into cancelling the contract.
's update20 Jul 2016, 17:35
Reviewer Update
So a few days later someone contacted me from their social media team, and said they can migrate the contract and they will hand it over to their upgrade department. Now more than a month later and still no communication from their side, this is absolutely pathetic and has forced my hand into cancelling the contract.