Contract messing with my credit score

I am lodging a formal complaint regarding my Telkom cellphone contract, associated with the number ***. I requested cancellation of the contract and was issued a settlement letter in March 2026 reflecting a settlement amount of R5,056. This amount was debited from my account on 25 April 2026. Despite the account having been settled, I have now checked my credit profile in May 2026 and discovered that this information has not been updated with the credit bureau.

This has had a serious negative impact on my credit profile. I am now reflecting as a “bad payer” and this is causing a high-impact concern, which is extremely distressing given that I have never missed a payment in the past 7 years. If this issue is not resolved promptly, I will escalate the complaint to the relevant credit and consumer protection bodies for further assistance.