Contract Lost, Phone with no connectivity received

<br> On Sat 10 October I went to Telkom Mobile, Irene Mall to negotiate the Talk 110 Huawei P8 lite contract. I was assisted by a saleslady from Sandton office. I provided my RICA Documentation and signed up for the contract. My contract was approved. On Wed I went to retrieve the Huawei P8 lite. There was no stock. It also became apparent that my documentation was with the Sandton sales lady. I was told that my documentation would be retrieved.<br> <br> On Thurs 15 Oct my contract and Rica was still nowhere to be found. I spoke the staff and decided to take a Samsung A3 on the same Talk110. On Fri 16 Oct I was given a Samsung A3 and told that it would be connected within 24 hours. I signed a letter of receival. On Mon 19 Oct I still had no connectivity. I made numerous calls to Telkom departments. No one could help me.<br> <br> According to the store, they have cancelled my original contract. <br> *My Rica and original contract have still not been found.<br> *I now have a Samsung A3 <br> *No official contract .<br> *And no connectivity. <br> <br> Staff members claim that they have no manager. I was however provided with a tel number which I have phoned on multiple occasions. The Telephone was never answered.