Contract loaded that i didn't supply for

I app**** for a Smart Office 10GB + night surfer with B593 router for business contract over 24 months. <br> The contract was activated on 29/07. During the 1st week of August I upgraded 2 laptops to Windows 10 during night surfer and ran out of data. On inquiring I was informed that I have a home office 10GB + 10GB package. I lodged request for correction with case ***2.<br> On 5/08 Case ***2 closed because the package app**** for doesn't have Free night surfer.<br> I wasn't informed that the case is closed nor given any feedback.<br> On inquiry I was informed that the case was closed. <br> On 13/08 Case ***0 loaded with copy of contract and marketing booklet to prove what I app**** for. No feedback so I called on 24/08. Agent reported that case unattended on 24/08 and will follow up and give me feedback.<br> Today, after receiving SMS that the case is closed I called 3 times and kept on the line by an agent with no feedback for over 30 min. On last call agent said that case closed due to insufficient information and put me on hold for over 30 min as I hang on for manager and I eventually dropped the call without any idea how to resolve the issue. Wanted 3 voice contracts but very hesitant.