AvdM
Andre van der Merwe
1 reviews | Active since Jun 2013
30 Jul 2015, 12:13
Contract loaded incorrectly and NO feedback!
In May we renewed / extended our 4 mobile contracts with Telkom. All 4 have been loaded incorrectly and we are not receiving our data, and free minutes used up and being billed for our \free"Telkom to Telkom calls. 3 cases have been opened before and all 3 have been closed as \""resolved\"" although nothing has been done. We have also been double billed for June and was told it's \""pro-rata\"". We have taken the matter up with Lebo Seitisho at Clearwater"
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Telkom's replyOfficial
30 Jul 2015, 15:10Hello Andrevdm28,
Thank you for making contact.
Please note that we have already logged the incident with our technical team to assist in regards with your query.
We will keep you updated on the progress of your query.
Apologies for the delay caused.
Your social media ref: SM129971.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for making contact.
Please note that we have already logged the incident with our technical team to assist in regards with your query.
We will keep you updated on the progress of your query.
Apologies for the delay caused.
Your social media ref: SM129971.
Regards,
Boitumelo
Telkom Social Media Team
Telkom's reply30 Jul 2015, 15:10
Official
Hello Andrevdm28,
Thank you for making contact.
Please note that we have already logged the incident with our technical team to assist in regards with your query.
We will keep you updated on the progress of your query.
Apologies for the delay caused.
Your social media ref: SM129971.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for making contact.
Please note that we have already logged the incident with our technical team to assist in regards with your query.
We will keep you updated on the progress of your query.
Apologies for the delay caused.
Your social media ref: SM129971.
Regards,
Boitumelo
Telkom Social Media Team