contract lapsed and STILL gettin billed

I emailed through a cancellations form on 30 November 2015 to cancel my 20 gig internet for R199 as I want to go on prepaid now. my contract lapsed in October 2015. I followed up end of December 2015 and was told something happened but no cancellation has been processed probably due to December holidays. I AGAIN sent the form through on 4 January 2016 and faxed through on same day to cancel. I wrote to hellopeter a month ago, what happened to that complaint- NOTHING<br> <br> WHY AM STILL BEING DEBITTED????? is it so difficult to cancel?<br> THIS IS UNACCEPTABLE AND I WANT MY MONEY BACK, THIS MONEY IS NOT YOURS TO TAKE ANY LONGER!!!<br> <br> I want feedback ASAP or I take this matter very high up at Telkom, TOTALLY uUNACCEPTABLE.<br> <br> <br>