Contract issues

On the 8th of January 2018, i approach iStore Eastgate with regards to opening up a contract for an iPad Pro after many failed attempts with Telkom themselves. The staff at iStore were great ?? really top notch, unfortunately the same cannot be said for Telkom. When doing the contract application iStore sends through the information to Telkom so that my application can be approved or denied, the iStore staff spoke to the Telkom call center who informed them that the process would take a maximum of 48 hr and that I would have to return to the store for collection once it has been approved. At this point I’m passed 48hrs and when trying to get hold of the Telkom call center to enquire on the process of the application I cannot get through to speak to an actual human being. After my fourth attempt and holding for 10 minutes FINALLY the call is answered... only for it to be hung up as I say hello , such professionalism ... if this is what you have to go through to actually become a Telkom client I can only imagine how poorly they will treat you when you are a client.