Contract issue on fiber and billing issues

I was approached by a Sales Person selling Telkom fiber in our complex. At that time I had a lite data contract with Telkom and thought fiber is the way to go. I made it very clear that I can only take fiber provided my lite contract is canceled. The Consultant promised to facilitate the cancellation on my behalf. A few weeks later I get an SMS that says I have been approved on the fiber application and the installer will come in a few days to install fiber. Indeed the installer came and installed fiber and the following day the Technician connected my house with Telkom wifi. My kids were happy that whatever they watch, the channels are no longer hanging. That's when my frustrations started. The Sales Person later informed me that he can't do cancellation I must approach the store myself or do it online. I went to the forest hill branch. The Gentleman helped me to put a cancellation through in the 1st week of December 2020. I indicated to the Gentleman that I'm not prepared to pay for any penalty fees because the delay was not from the side. Guess what I received a final statement on the 6th January 2020 showing penalty fees extra, the total amount was in the region of R1140. Initially, I thought it's my first payment on the fiber but later realized that this invoice is for lite. On 22 Jan 2020, I received an SMS saying that my account is arrears and I must pay immediately to avoid suspension. I was shocked by the fact that the SMS even shows a number of R2294. The product I have chosen is 20mbs which costs around R999 per month. I don't even know where this R1200 per month is coming from or what are the extra charges. I phoned the accounts departments and narrated my story and they informed me that only sales can resolve my issues.I was send from pillar to post. I was then transferred to Sales and they claim only accounts can resolve my issue. The address they have on the invoice I requested from their store shows the address I have used 10 years back. I'm so disappointed with Telkom because to date no one bothered to help me including the Sales Person who sold fiber to me. I'm requesting Telkom to come and take their devices and equipment because I'm not prepared to pay R3000 on data for a mistake made some of their staff and no one is willing to take responsibility. I received an invoice via e-mail today saying I owe Telkom about R3329.00. I'm not going to pay Telkom and cents for as long as we still have these billing issues etc. Please come and take your devices and we part ways so that I can give this business to other companies that are willing to treat me fairly and take me serious.

Frustrated Customer Raphuti Mathekgane