1 reviews | Active since Mar 2011
contract incorrectly cancelled
<p>on 21-07-17 at about 12h00 my contract was cancelled. I did not request for this and my contract only ends in March 2018. I phoned Telkom who advised me that they would reinstate it. waited a week and nothing. On 28-07-17 I got a call that it was reinstated and that I should wait 24 hours to activate it.</p> <p>Till now I am still waiting. It is also very difficult to get hold of the RIGHT person to speak to. Very unhappy with NO service delivery</p>
Hello sidnaidoo
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello sidnaidoo
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
How long does it take for Telkom to respond?
Doesnt seem like anyone is doing anything about my contract being incorrectly cancelled.
When I phoned the mobile department today, there is not even a case number on my profile, so when I phoned on the 21st, no one recorded the matter on my profile????
How long more do i wait without a cellphone, as I did not ask for the cancellation and my account is paid every month????
How long does it take for Telkom to respond?
Doesnt seem like anyone is doing anything about my contract being incorrectly cancelled.
When I phoned the mobile department today, there is not even a case number on my profile, so when I phoned on the 21st, no one recorded the matter on my profile????
How long more do i wait without a cellphone, as I did not ask for the cancellation and my account is paid every month????
Best regards,
Best regards,
What does this mean? What happens to the data and airtime that I was supposed to get until my contract expires in march 2018????
Can someone from telkom please phone me to explain all this since someone from telkom cancelled my contract without my knowledge or permission.....terrible customer service!!!!!
What does this mean? What happens to the data and airtime that I was supposed to get until my contract expires in march 2018????
Can someone from telkom please phone me to explain all this since someone from telkom cancelled my contract without my knowledge or permission.....terrible customer service!!!!!