Contract has ended
<p>To whom concerned, Account no ********** 22,hereby state that my 24 month contract expired on the 17 August 2016,I do not wish to continue with any services from telkom mobile,so therefore my last and final payment was on the 31-08-2016. Any accounts and services after this said date added by Telkom mobile themselves will not be paid for by me. My sim card has been removed from the device so that no telkom services can be used by me. Furthermore there is no other contract liabilities after said date.</p> <p>Kind Regards MD Meyer</p> <p>I sent this message to your cancellation department with other personal information on the 04-09-2016 ,but you continually phone me on other options ect, WHAT PART OF "MY CONTRACT HAS EXPIRED" DO YOU NOT UNDERSTAND? I did not sign anything that entitles you to put me on a month to month basis. I WILL NOT BE PAYING ANYTHING MORE TO YOU,YOU HAVE NO RIGHT TO JUST ASSUME I WILL.</p> <p>THANKS SO MUCH FOR THE NON EXSISTACE SERVICE Regards</p> <p>This is there last respone"Hi,our mobile team will follow up with you Michiel .^BF"</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Retentions Team.
Your reference number is ***0.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Retentions Team.
Your reference number is ***0.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Hi Busi,
In our conversation you said someone will call to confirm cancellation on your side,Well i have had a consultant phone today 05-10-2016 but again they have told me i must fill out the cancellation form ,my contract has ended, I gave no one permission in any way or form to bill me month to month,the consumer rights of South Africa act 200(1) state that i am to be informed in writing between 60 and 90 days before the end of the contract ,i was never informed in writing or otherwise,I am still awaiting the T&C`s and WC of my signed contract that a consultant said he would email me. In my contract ,that is in my possesion no where does it state that i will be automatically put on a month to month after the contract has expired.
Please advise
Hi Busi,
In our conversation you said someone will call to confirm cancellation on your side,Well i have had a consultant phone today 05-10-2016 but again they have told me i must fill out the cancellation form ,my contract has ended, I gave no one permission in any way or form to bill me month to month,the consumer rights of South Africa act 200(1) state that i am to be informed in writing between 60 and 90 days before the end of the contract ,i was never informed in writing or otherwise,I am still awaiting the T&C`s and WC of my signed contract that a consultant said he would email me. In my contract ,that is in my possesion no where does it state that i will be automatically put on a month to month after the contract has expired.
Please advise