Contract **********ly submitted

I tried to do an upgrade on my Telkom mobile contract through a Telkom kiosk at Morningside Shopping Centre. I subsequently discovered this is a Telkom franchise owned by the Sales Scientist group. Despite a number of empty promises over a 3 week period, they were not able to supply me with the iPhone 8 of my choice. I therefore informed them I would get the phone via another provider. I then discovered Sales Scientest had already submitted my application to Telkom and **********ly told them I received my new phone. Telkom charged me for 2 months subscription (including 2 months charges for a device in Dec and Jan, even though I have never received a device.). I informed Telkom of this problem the day after I received my statement on 4th January. However they still proceeded to debit my account with this amount on the 24th Jan. I have now further been charged approximately R14k cancellation fee by Telkom even though I have never received a device. Numerous requests to Sales Scientist to sort out this problem, they caused, by *******ly submitting this “contract “ to Telkom has not helped! They say they will sort it out but nothing gets resolved with Telkom.