Contract Forfeiture added on

my account with an R 621.90 Contract Forfeiture added on. I was on a 24 month contract with Telkom on the 14th month I went to Alberton to upgrade for a 2 meg line to an 4 meg uncapped. They said the upgrade is free only the subscription will be different like( R 426.00 R 599.00). They changed the contract no, but it still state period now 14 to 24 months. What is the forfeiture for…..

I got a message on the 21 Nov: Official private business reply Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI ********** We apologise for any inconvenience caused. Kind regards Yazied Telkom Social Media Team

nothing happen after i queried it again i got this message: Official private business reply Good day Apologies for the delay. This matter will be escalated for urgent attention and feedback. Thank you for your patience thus far. Regards, Moenieb. Telkom Social Media Team.

It is now a month later and sill no one has contacted me or rectify the account.

What now? u still billing me R 621.90 Contract Forfeiture. Danie