Contract expiry does not exist ---- Stay away from telkom

<p>I have 2 smartplan contracts with add on deal (Samsung S4 and S5) for each, both expired in July. I phoned customer service in June to find out the following.</p> <p>1. Do i only pay 24 months on the devices (add on deal) - they answer yes.</p> <p>2. Can you confirm that only the smartplan contract will be deducted from my account? - They answer yes.</p> <p>3. To convert the one smartplan to pay as you go, how do i do it? They send me a form to fill out and ask me to send it back.</p> <p>I sent the service cancellation form to ********** on 9 June 2016 cancelling the one smartplan contract.</p> <p>Next month the full amount is deducted from my account - the invoice indicates month 25 of 24. So, phone customer service and ask, why did you not cancel the number, why do you still debit my account for handsets that I pay over a 24 month period? They confirm again i will not be charged for the handsets and i requested a reversal of the said amounts, but i need to send the cancellation papers again, which i did, which they did not do anything about it.</p> <p>Now they deducted the same amount again (2 months where i get charged 3 times the amount i am supposed to pay).</p> <p>Phone customer service again. Ask the same questions and get the same answers. Resend the form. </p> <p>I want my money back telkom! </p> <p>Where should I get my next cellphone contract from? Any suggestions? </p>