1 reviews | Active since Mar 2017
Contract expired more then a year ago yet they still deducting monies
<p>I went in to the Telkom store after my contract was done and filled in all necessary documents for me to continue using the sim and just pay for the data i recieved ( I have the document at home still ). Telkom has been deducting monies ever since . They have now blocked my line and i cant make calls or anything . I have made a lot of calls to them and nobody can tell me why they deducting monies and what it is for and now my line is blocked cause i reversed the last payment cause they cant give me any answers. Whenever i call in and ask to speak to a senior person there is apparantly no senior staff, HOW REDICILOUS IS THAT?</p> <p> </p> <p>I am so discusgted with the service i am getting from Telkom, I MEAN HOW CAN YOU DEDUCT MONEY AND NOT BE ABLE TO TELL ME WHAT IT IS FOR , AMOUNTS LIKE R700 + , WHICH IS WAY MORE THAN WHAT I ORGINALLY PAID FOR MY CONTRACT ANYWAY</p>
Good day Nicoshia,
Please note that its not possible to have the contract cancelled and pay for data only, you will have to either cancel the contract completely or leave it on a month to month.
Your query has been logged and sent to our Cancellation Team, feedback will follow.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Nicoshia,
Please note that its not possible to have the contract cancelled and pay for data only, you will have to either cancel the contract completely or leave it on a month to month.
Your query has been logged and sent to our Cancellation Team, feedback will follow.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
